Structured Problem Solving within a Lean or OPEX program is the use of proven methodologies such to resolve organisational issues or to highlight any potential opportunities for change. Used generally, problem solving is a method of continuous improvement.
The problem solving pillar board is a comprehensive structured problem solving board that follows a similar layout to DMAIC. It takes the user through an 8 step process where the steps are to Define the problem, Checklist if it is reoccurring, Set an objective statement, Plot metrics, Understand the problem through analysis, Prioritise Root Cause Analysis, Improvement and finally Control improvements. In each step there are a number of prompts to guide the user through the problem solving easily.